Making considerate referrals together

A clear route to the right clothing support

For municipalities, support workers, neighbourhood teams, financial guardians and other professionals who want to refer someone to Kledingbank Maxima with care. You help the client take the first step; the location then considers their situation personally and without judgement.

Clear for you, reassuring for the client

A considerate referral starts with good information

A referral does not need to be complicated. It helps most when a person knows which location applies, what the local conditions are and which information may be useful during a visit.

How to refer someone

From the first question to the right location

This route provides guidance. Local arrangements may differ; the location always considers the situation personally.

  1. Identify the right area

    Check which Kledingbank Maxima location serves the client's town or municipality. Its location page lists the service area, address and current practical information.

  2. Discuss the conditions

    The client can use the Maxima check for an initial indication. Explain that this is not a final decision: the location always considers the person's individual circumstances.

  3. Prepare for the visit calmly

    Valid identification and, where relevant, income information, additional evidence or a referral letter can support the intake. Not everyone needs everything.

  4. Make a considerate referral

    Share the link to the correct location page. This tells the client where they are welcome and what the next logical step is.

Practical preparation

When might a referral be appropriate?

Kledingbank Maxima supports people on a minimum income in Groningen and the surrounding area. Contacting the local location is also possible when there are exceptional circumstances.

Signs to discuss

  • A minimum income or serious financial pressure
  • Buying clothing is difficult or no longer possible
  • Basic or seasonal clothing is missing in the household
  • Suitable clothing is needed for school, work or daily life

What might someone bring?

  • Valid identification
  • Recent income information if requested locally
  • A referral letter or additional evidence when applicable
  • Information specifically listed on the location page

Not every visitor needs all of these documents. Always check the local information or contact the location if in doubt.

Good to know

The client remains in control

The Maxima check only provides an initial indication. Conditions and service areas can differ by location and may change. The local location discusses the situation personally and determines which route is appropriate.

Accessible

The client may contact or visit the location themselves, following the local process.

Personal

The situation is not assessed on figures alone; there is room to consider individual circumstances.

Without judgement

Every visitor is welcome and chooses clothing in an ordinary, respectful shop environment.